Support
Email [email protected] with the product name, what you expected, what happened, and any error message, run ID or screenshot. We reply within 2 business days (UK time).
Bug reports and feature requests
Send them to the same address. Paid-plan customers are prioritised. For the Apify actors you can also open an issue on the actor's Issues tab in the Apify Store.
Product help pages
- ATS Jobs API (Apify Store)
- Document to Markdown for LLM & RAG (Apify Store)
- Google Trends API (Apify Store)
- EasyWithdraw (WordPress / WooCommerce plugin)
- Plainramp (WordPress plugin)
- ThreadCast (Jira Cloud app (Atlassian Marketplace))
- Markreef (Confluence Cloud app (Atlassian Marketplace))
Refunds
Refunds for purchases made through a marketplace (Atlassian, Apify, Freemius, Shopify, app stores) follow that marketplace's refund policy. For Freemius purchases we offer a 14-day money-back guarantee.
Last updated 8 November 2026. Questions or corrections: [email protected].